Refund policy

Shipping & Returns

Order Processing

Under normal business conditions, all orders are processed within 24–72 hours. Once an order has been placed, it cannot be canceled, as it immediately enters our fulfillment system.

Our Shipping Promise

While most orders arrive on time, occasional carrier delays may occur due to high demand, weather, or logistics issues. If your package is running late, please rest assured—it is on its way and worth the wait.

Our Return Policy

At RueLabs, we take great pride in the quality, safety, and care that goes into every product we ship. However, we understand that returns may sometimes be necessary.

We offer a 30-day return window from the date of purchase. If more than 30 days have passed, we are unable to offer a refund or exchange.

Important International Notice (Canada):
Due to international shipping regulations and customs restrictions, orders shipped to Canada are final sale and are not eligible for returns or exchanges.

To Qualify for a Return (U.S. Orders Only):

  • The product must be unused

  • The packaging must be sealed and unopened

  • The item must be returned in its original condition

Return Authorization (RMA Process)

All returns must be approved through our Return Authorization (RMA) process.

Before sending anything back, you must request a Return Authorization Number (RMA) from our support team. Returns sent without an approved RMA will be rejected and returned at the sender’s expense.

Once an RMA is issued:

  • The return must be shipped within 30 days

  • If we do not receive the item within that timeframe, the RMA may be voided

  • Refunds will be issued back to the original payment method within 30 days of the return being processed

If you decide not to proceed with a return after receiving an RMA, simply notify us in writing and we will cancel the authorization.

Need Help?

Our support team is always here to help. If you have questions about your order, shipping, or returns, please contact us and we’ll take care of you.